Collab 提供的下一代云联络中心

Collab 是一家提供由 AI 支持的下一代云联络中心的公司，为全球 70 多个国家/地区的 600 多家企业提供服务。在过去的 15 年里，Collab 一直致力于帮助企业实现数字化转型，拥有坚实的合作伙伴网络，并能够在一个界面上对所有渠道（包括语音、视频、电子邮件、即时消息和社交媒体）进行全渠道管理。

基于 WebRTC 技术，该平台可以在任何浏览器中使用，并具有 IVR 和机器人支持的自助服务功能。此外，它还提供了实时高级报告功能、语音分析质量监控、语音和屏幕录制以及智能路由等功能。

Note: Collab is a company that provides next-generation cloud contact centers powered by AI, serving over 600 clients in more than 70 countries worldwide. The company has been helping businesses with digital transformation for over 15 years and has a solid partner network. It offers omnichannel management of all channels (including voice, video, email, instant messaging, and social media) on one interface based on WebRTC technology. Additionally, the platform can be used on any browser and offers self-service features supported by IVR and robots. Real-time advanced reporting functions, speech analysis quality monitoring, voice and screen recording, and intelligent routing are also available.